Terms & Conditions

These Terms & Conditions apply to the purchase of the Goods (physical products we are selling to you as set out in the order) and Apps (digital content downloaded and installed) by you, the Customer, from us, the Company, Yellow Door US LLC.

By ordering any of the Goods or downloading any of our Apps you are accepting and agreeing to our Terms & Conditions. Please read them before placing each order to ensure there is nothing that you are unhappy with or that anything has changed. If you are unsure about anything, you can contact us.

These Terms and Conditions were last updated February 2025.

Information About Us

Use of Our Site

Your use of our Site is subject to our Website Terms of Use available on our Site. Please ensure that you have read them carefully and that you understand them.

Description of Goods and Apps

The description of the Goods is as set out on our website, catalogs, app stores or other form of advertisement. Any description and images are for illustrative purposes only and there may be small discrepancies in color and size between the image and the actual Goods due to differences in computer or device displays and lighting conditions.

Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary.

Pricing & Sales Tax

Prices are quoted in US Dollars (US$) and are valid for the calendar year until 31^st December. Whilst every effort is made to maintain these prices, we reserve the right to alter prices if circumstances make it necessary to do so. Changes in price will not affect any order that you may have already placed.

All prices are exclusive of Sales Tax. We will automatically charge the applicable sales tax for orders. If you have a tax-exempt certificate, please send it to us with your purchase order and select to be billed for your order.

Delivery charges for Goods are not included in the price shown on our Site. For more information on delivery charges, please refer to the Dispatch & Shipping section of the Terms & Conditions. Delivery options and related charges will be presented to you as part of the order process.

We may from time to time offer discounts on the prices of certain Goods, Apps or our delivery charges. Any such promotions are only valid for orders placed during the period that the offer is active and subject to any specific terms applicable to that promotion.  Please note that in placing an order which takes advantage of such a discount, you agree to both the specific promotional terms and these terms.

Ordering

For customers in the USA.

Order Online

Buy as you browse. Simply add the resources to your basket as you explore the website, then go to checkout where you can choose to:

Pay by credit/debit card (payment for your order will be debited or charged to your account at the time you place your order)
Be billed for your order if you are ordering for a public school, Head Start, state or local government agency

Or send us your school purchase order

We accept purchase orders from schools and other organizations. Please send it via email to info@yellow-door.us.
If you are ordering for a public school, Head Start, state or local government agency, you may also place your order online and select the option to be billed by invoice.

When you place an order online, you will automatically receive a confirmation email from us providing you have supplied a valid email address with your order.

Resellers should order and pay via our trade portal.

Credit Facilities

Payment terms are strictly 30 days from date of invoice, unless otherwise agreed in writing.

If payment of invoices in full is not received within 30 days from the date of invoice (or as agreed in writing), Yellow Door US LLC reserves the right to withdraw credit facilities for future orders.

We reserve the right to charge interest on overdue accounts at 1.5% per month, plus any financial charges incurred.

Orders

Goods:

If you are ordering from a public school, Head Start, state or local government agency, or private individuals in the USA, you should do so using our website.

After you have placed your order, we will send you an order acknowledgement to the email address supplied to us. This is when the contract is made between us. We will advise you of any items that are out of stock, and you have the option to cancel all, or part of the order.

If you are a reseller, approved by us, you should order via our trade portal using your unique login given to you by us, or by emailing us. A minimum order value applies to our approved resellers of US $300.

We may refuse the order for any reason at our sole discretion.

Apps:

To access and use our Apps, you must purchase a device license which you can order on our website or through our authorized resellers.

If you have any questions regarding which license you may need, please contact us.

The terms of use for each device are subject to an End User License Agreement.

Dispatch & Shipping

Goods:

Orders will usually be dispatched within 5 working days, but we reserve the right to ship products at a later date (up to 28 days after purchase). We will presume that any person at the delivery address on your order has the authority to receive the Goods on your behalf.

Deliveries are made to ground floor entrances unless otherwise pre-agreed.

For customers in the 48 contiguous states, delivery charges are:
Orders up to $50	$7.50
Orders of $50-$100	$10.00
Orders over $100	10% of order value
For customers in AK or HI, delivery charges are:
Orders up to $60	$15.00
Orders over $60	25% of order value

For customers outside of the USA, please contact us for a shipping quote

If we are unable to deliver the order in full, we will deliver the order in instalments and there will be no additional delivery charge.

If you are an approved reseller, please email us for your delivery options.

We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, you will be informed as soon as possible and will take steps to minimize the impact of the delay.

When the Goods are delivered, please ensure they are signed for and dated and any visible damage recorded on the delivery documentation.

Any shortages, discrepancies, damages or faulty Goods in the delivery must be reported to us in writing with photographs of packaging and Goods within 7 working days of the delivery date to info@yellow-door.us or trade@yellow-door.net. Failure to do so will invalidate any claim. We will assess each claim and agree with you on the action to be taken.

Apps:

Delivery of Apps is via an email from us containing instructions. For any queries, please contact us.

Title & Risk of Goods

Risk of damage or loss of the Goods passes to you when the Goods are delivered to you or collected by you or your agent.

Title of Goods remains the property of Yellow Door US LLC until such time as full payment of the invoice is received by us.

Cancellations, Returns & Refunds

Goods:

You may cancel your order prior to dispatch by emailing us.

If you ordered via our website, you may cancel the order and request a return of Goods up to 14 days from the date you receive the Goods in accordance with our returns policy.

You must contact us within the 14 days from the day you received the Goods for us to agree to a return. All Goods must be unused and in their original packaging.

Any Goods to return must be returned to us no later than 14 days from the date you notified us of your wish to cancel the order. Upon receipt of the returned Goods, we will check them to ensure they are in a resaleable condition. If they are, you will receive a refund for the price you paid for the Goods including any sales taxes charged. Shipping and handling charges are non-refundable.

We will usually refund you by the original method of payment you used.

We do not accept returns from Resellers for Goods that are no longer wanted.

Apps:

By activating or using our Apps you understand and accept that you will no longer be entitled to cancel or return our Apps.

Warranty

Goods:

Yellow Door US LLC warrants the Goods to be free of defects. If you find that the Goods received do not match your expectations, please contact us within 7 days to discuss a replacement or refund.

All our Goods are tested to meet the standards set by the CPSIA (Consumer Product Safety Improvement Act). In order to ensure traceability, each product is identified with the manufacturing date, location and batch number.

If you have any further questions, then please contact us and we will be happy to help.

Our stone and wooden resources are guaranteed for five years. However, it is important to note that this guarantee does not cover improper treatment or maintenance of wooden resources which should not be submerged in water or used outdoors in wet weather conditions. All other resources that have been used for the purpose intended are guaranteed for 12 months from the date of the invoice.

Apps:

Our Apps are provided “as is” and without warranties of any kind. Yellow Door US LLC does not warrant that Apps will be error-free or uninterrupted. We aim to support apps for 5 years from date of download and we have no obligation to provide support or updates after this time. Yellow Door US LLC may, at our sole discretion, provide updates, enhancements, or maintenance for our Apps.

Privacy & Cookies

Yellow Door US LLC is committed to protecting your privacy. We use the information we collect about you to provide you with the best possible service and to keep you informed about new products and offers that we think you will find valuable. All our e-newsletters include an ‘unsubscribe’ option, so if you would rather not receive this information, please follow the instructions on the bottom of any e-newsletter you receive.

We do not store or process any of your financial data. All financial data is processed securely by Authorize.net and/or PayPal.

We never sell or rent your personal information to third parties.

By using our web site, you consent to the collection and use of this information by Yellow Door US LLC. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

We store and use your data on the basis of legitimate interest. This enables us to fulfil your orders and send you relevant information about our Goods and Services. Please see our full privacy policy.

When you download our apps, we may collect information about the type of device you are using, a device ID or IP address, and personal information you provide (for example your email address) in order to access the app. None of the data we collect when you download an app is stored within the app or shared with any third parties. Our apps do not include any third-party analytics or third-party advertising.

This site uses cookies and by using the Yellow Door website you are consenting to their use. Cookies are small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymized tracking data to third party applications like Google Analytics. See more information about cookies here.

Limitation of Liability

The website is provided on an “As Is” and “as available” basis.

Yellow Door US LLC makes no representations or warranties, express or implied, as to the operation of the website or the information, content materials, products or services made available to you to you through the website, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

Under no circumstances shall Yellow Door US LLC or its Associates be liable for any direct, indirect, incidental, punitive or consequential damages arising from your use of or inability to use the website or from any information, content, products or services included on or otherwise made available to you through the website.

Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent of applicable law.

Force Majeure

Without prejudice to the above Yellow Door US LLC shall not be liable to the Customer or any third party for any loss of profit, consequential or other economic loss suffered by the Customer arising in any way from these Terms & Conditions. Yellow Door US LLC shall not be liable for any default due to circumstances beyond the reasonable control of the Company including, but not limited to, acts of God, war, civil unrest, riot, strike, lock-outs, acts of civil or military authorities, fire, flood, or shortage of supply.

Restrictions & Intellectual Property

Without prejudice Yellow Door US LLC (and or its licensors) shall retain all rights, title, and interest in any intellectual property rights in the Goods supplied to you under the order or created in the course of providing the Goods.

Our Apps and all related content, including but not limited to text, graphics, logos, and software, are owned by Yellow Door US LLC and protected by copyright and other intellectual property laws. You acknowledge and agree that you have no ownership or intellectual property rights in our Apps.

You may not:

Copy, modify, distribute, or reverse engineer our Apps or any part thereof.
Attempt to gain unauthorized access to our Apps, its servers, or any related systems.
Use our Apps for any unlawful purpose or in a manner that violates any applicable laws or regulations.
Share your device license or login credentials with others, allowing them to access our Apps on unauthorized devices.

Applicable Law & Severability

These terms and conditions and any dispute of any sort that might arise between you and Yellow Door US LLC or its affiliates shall be interpreted, construed and enforced in accordance with the laws of the state of Florida, without regard to its conflict of law provisions.

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

You can contact us at:

4600 140th Avenue North
Suite 180
Clearwater,
Florida 33762

Tel: 727 286 3033
Email: info@yellow-door.us

We try to avoid any disputes. Please contact us if there is anything you are unhappy about.

Complaints and Feedback

We always welcome feedback from our customers and, whilst we always try to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

If you wish to complain about any aspect of your dealings with us, please contact us.